Curse

Regina Buenaobra · Jun 24, 2009, 12:34 AM // 00:34

Update from Linsey Murdock:
Xunlai Tournament House Update
We now have an accurate list of XTH winners from the May monthly predictions and are in the planning stages to distribute those points. We’ll need to deploy some new code to upgrade the system, which requires a bit of delicate timing. Part of this deployment must occur through a build, but some of it will happen automatically on the servers. During this time, if anyone speaks to Kun Shao, it could disrupt the system and garble up the list.

To address the issue, we’ll be doing this in three stages: first, a Live build to remove Kun Shao from outposts to prevent him from interfering; then, a second build to deploy the upgraded code and distribute the points; and finally, a third build to reintroduce Kun Shao so that you may redeem those points. As a thank you for all your patience, we’ll be giving everyone on the distribution list a free bump to the next-highest reward bracket.

At this point you may be saying, "Cool, thanks for the extra points, Linsey, but when will the XTH come back online so I can make my predictions?"

Well, that’s still up in the air. We believe that the bug which caused errors in the distribution of points has been identified and fixed, so we’re now preparing to move into the testing phase. We’ll be simulating the Live environment internally and putting the system through rigorous stress testing to see if the fix took. If it did, then yay happy fun time, the XTH will go back up, and hopefully we'll never have to touch it again.

However… (You knew there would be a "however," didn’t you?) Should it fail the stress tests, it would mean the fix didn’t take because the bug goes deeper than we hope, and that would be Very Bad. If that is the case, we will be faced with a high probability that this bug is not something we can fix. Nor can we redeploy the Xunlai Tournament House with this database bug outstanding. So, let’s all keep our fingers crossed, and I'll keep you updated on how the testing is going once it gets underway.

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Hey, all. We've been in a lot of meetings and discussion, and we have some news to share about Xunlai Tournament House.

First of all, thanks to everyone for being patient while our team took a closer look at the issues affecting the recent Xunlai Tournament House distribution.

The May Xunlai Tournament House points distribution took place on June 18. During the distribution, problems occurred. Although many players received their points, some players did not get the correct number of points, and some players who voted did not receive any points at all. As you know, people normally get 5 points just for voting. Our team has been working to assess the situation and take care of the errors that caused the distribution issues.

We have the correct point distribution records of all those who participated in the Xunlai Tournament House for the May tournaments, and they will get the correct number of points, whether they contacted Customer Support or not.

We realize that the Xunlai Tournament House points distribution has been problematic in the past. We were faced with either taking Xunlai Tournament House down to resolve the issues, or running into similar problems with the point distribution in the next month.

We’ve decided to take Xunlai down to ensure the issues are thoroughly resolved. As soon as we have a good estimate on when it will be available again we will let you know.

We apologize for any inconvenience this has caused.

Edit: latest info: http://wiki.guildwars.com/wiki/User:...-_01_July_2009
http://wiki.guildwars.com/wiki/User:..._Torneo_Xunlai